Your ONT is working, your hub is connected, and you’re online. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. An engineer was booked for Monday morning. Everything’s normal. PORT1-PORT4 All lights on Ethernet connection is normal between Openreach fibre modem and hub (Port 1 is where engineer will install). It works as a replacement for the power supply BT supplied with the Openreach modem. Connection problems can often be solved by 'power cycling' your equipment which just means shutting it down and then switching it back on in a controlled way. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Eiva will help you to find the information you need or set up a chat with our customer services team if necessary. It’s just a 40/10 FTTP service supplied by Aquiss via Openreach back in August – I don’t absolutely need hyperfast speeds for my own needs, but I joined Aquiss as they had a six month 1/2 price offer, offered directly a 40/10 profile & had a 12 month only contract – the last two a combo I seen no. Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. Openreach chap came earlier on, tried a new ONT but still got the solid red LOS light and then went outside to measure light signal at CSP. #3. Your ONT is working, your hub is connected, and you’re online. 57m in Dec 2022). Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT. 5) Openreach say that I'm connected to an Adtran headend at the exchange and the. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. PON flashing / LOS off. co. This is used for most of the 160M and 1G services. The only thing people need to be wary of is if they ever need an Openreach Engineer out in the future chances are they’ll change it back to an Openreach Branded NTE and then raise a TRC regardless of where the fault they finally fixed was. NOTE: Openreach aims to cover 4. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. Here are some answers to help you. Openreach Phone Number 2. Broadband and wi-fi. Presumably it is just the BBU (Battery Backup Unit) showing faulty. All the 4 lights on the modem turn green as normal. The ONT has power: Power: Off: There is no power to the ONT. If you're moving into a new build property you'll also find more help and advice. On the one hand Virgin Media ’s DOCSIS (EuroDOCSIS) based Hybrid Fibre Coax (HFC) and “ full fibre ” FTTP network is expanding its reach to around 60% of UK premises (16-17 million. The importance of PIA came to the limelight post the European. Sometimes they'll need to create new hole. Great-value deals on unlimited broadband. Openreach installs their new small ONT modem (no. Zen appealed Openreach’s decision but today Openreach came back again yesterday echoing what they said before. You would need to use VLAN=911 on. Not Available. It is available to buy from £24. We are due to move house soon, the new house is on a 4 year old estate which is fully fttp. Step 2: Hub lights. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Openreach is a subsidiary of BT that runs the network infrastructure part of the business. If you’ve got one of these, try these checks. But in return, providers must push FTTP wherever they can. Your ONT is connecting. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Find useful FAQs to help you if you have a query about a broadband fault. (3,659 Views)Step 1: Check your Hub. You. Where you self-install the ONT, you will have control over when the equipment is installed. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. PON flashing and LOS off. Openreach will update the records and pass the fault back to check with End User to confirm Service. Further more zen have recently stopped their g. It should clear within 24 hours or less, as the batteries charge up again. My FTTP has been down for 8 days, red LOS light on the ONT. Everything’s normal. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. While the provision of internal wiring beyond the Openreach ONT is the responsibility of theOpenreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. is it on Openreach ’s side or not). Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. 1. Learn more about calling features and security as well as getting support with any issues. * Incredibly low fault rates * No minimum load. Find out more about Full Fibre and discover what broadband speed actually means. 18 May 2022 02:14 PM. The Openreach ONT doesn't have a modem/router mode. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Some years ago Openreach did supply 4 port ONTs by default, often with a battery backup, but these. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. That is just the battery backup unit which means that the internal re-chargeable batteries have gone flat. ULTIMATE Member. . Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. Jun 7, 2022. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. Your ONT is connecting. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. Thanks: 20. uk. Phone scams are on the up, especially across the UK. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. 1 stage install – between 9 and 18 working days, depending on availability. In the UK most UK wholesale providers appear to be providing a single service over an ONT with Router/Switch functionality provided by an ISP Provided Router. There will probably be a second cable that comes out of the box which is connected to the ONT. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. Yes, (but not the RJ11 port) the ONT should connect to the internet/WAN port on the router. route overhead cable underground. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. She said she'd never seen an ONT like this only a different design. 31-03-2018 4:12 PM - edited 31-03-2018 4:14 PM. Fix the unit back on the retaining screws and allow. Would this work? Primary. The ONT has power: Power: Off: There is no power to the ONT. The issue predominantly, but not. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. But that all changed last Friday at 10:12am when the service dropped. Re: Openreach Huawei 4 port ONT model. They sent me a third, still stuttery. The picture below here demonstrates what an. etc. 22-11-2019 12:16 PM. C. (ezbend) is run in a continuous fault-free length to the alternative position. There is lots of "should" and "may" but limited hard information. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. This is a GPON device, and can support speeds up to 1Gb/s. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Opnreach CSP - Why? Go to solution. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Color change: Green always on: the device is connected to the power supply. Your ONT is working, your hub is connected, and you’re online. 07 Utility WarehouseThis may include running new cables, or disconnecting old extension wiring and powerline adapters. Fibre Voice Access. Plug in and light up, showing whether ONU is connected to power, ONU without power connection is useless. e. 2. The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. 5 Gbps services over the fiber network. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. How to check Powerline Adapters or BT Mini Connectors are working. This is on the back of my spare Openreach ONT and there's a few unique identifiers which. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Their job is to keep your Openreach modem working if there's a power cut. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. Please be careful when cleaning around it and make sure everyone knows not to tamper with it. So I unplugged it to make it easier for the plumber to weld the hole in the gas pipe. Future-proof. set deco to router mode. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. I pushed Sky to contact. To make sure you get the best out of your phone and broadband services in your new home watch our videos on getting the best from your router and dealing with any broadband issues. 00, in lengths of up to 30 metres with longer cable lengths available to order. BT) force you to use their kit and I should stay away?Optical Network Terminal (ONT) and then connect the ONT to your wifi router. Downdetector only reports an incident when the number of problem reports is significantly higher than the. 1 stage install – between 9 and 18 working days, depending on availability. It’s far more typical to have a separate ONT with a non-removable built-in optical interface and a copper RJ45 Ethernet port and a separate router (the Openreach and CityFibre and some AltNets deploy this model) or a single combined ONT/router (many AltNet providers). There is a 4 pair CAT5e cable supplied with the Openreach ONT so the OP either had the wrong cable or a faulty one. Openreach came and installed an ONT FTTP box to the property. It's an Openreach ONT rather than BT. Zarjaz you were right. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. What to do. Re: Openreach has no connection. ensure network is correctly handled during demolition. Posted in Broadband . What to do. 2Gbps and 1. Then call 999 as soon as it’s safe to do that. Once active, the ONT can be connected to your wifi equipment. B. A number of Virgin Media’s UK broadband ISP customers have been left frustrated after they were promised the provider’s latest Hub 5 router (Sagemcom F3896LG-VMB) with their package, but instead ended up being sent an inferior Hub 4 (Arris TG3492LG-VMB) and with no clear promise to rectify the issue at a later date. Your options. Section 2: Create the PPPoE connection. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. The impact on your service and the time taken to resolve can vary greatly depending on the situation. When asked, press and hold the WPS button on. It sound like the power unit has failed, there have been a few similar reports. How we'll install your FTTP. As others have posted here before, new-build Openreach FTTP installs have a small enclosure that fits over a standard recessed single or double socket back-box. This person could be from your own provider or Openreach. Wire a new connection from inside the 5C for broadband, assuming it is filtered inside the back plate. Scam calls. . Having trouble with broadband or phone in your new-build home? Here are some things you can try. Most broadband providers, with the exception of Virgin. (ezbend) is run in a continuous fault-free length to the alternative position. Vertical Position This is the missing info, I know the screws are not. Cables, poles, cabinets and manholes are looked after by Openreach. 1, 2, etc. Get in touch if you'd like us to call. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. Message 3 of 10. on 25-05-2021 17h28. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. With Full Fibre you’ll be able to stream 8k TVPower up - unpack your Digital Voice handset and connect the power cable to the back of the charger base. Install the replacement batteries, being sure to place them the right way. 1 stage install – between 9 and 18 working days, depending on availability. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). ONT. PON and LOS (left-hand lights) PON solid green. those above £100+), as well as any that lacked key package details, failed to clearly display whether their prices included VAT, or where we couldn’t ascertain whether the packages were even Openreach based. Video- How to test your phone line and check your telephone equipment. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Only a single • Fit RJ45 modular boxes. The enclosure is designed for If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. I'm looking for a Nokia G-010G-Q ONT template if anyone can provide a link to one. If you can, gather as much information as possible including any vehicle registration numbers. 1. Turn the Openreach fibre modem's power off, then back on and wait five minutes for the Openreach fibre modem to attempt to reconnect. BT customer service phone numbers (broadband, mobile or phone line) problems. 44. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. How is Full Fibre installed? Full Fibre: Self-installation advice; Openreach modem (ONT) explained: Ports and models availableThe Fibre Connection Box on your wall (the engineers will call this the Optical Network Terminator or ONT) is where the fibre comes into your home. Generally, engineers can be quite flexible. Re: FTTP Issue - 'you have told us your fault was fixed'. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. In addition, the latest Openreach ONT variants no longer come with an integrated ATA. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. For your convenience, Premitel have assembled a fibre termination point relocation kit that contains all the items required to move your ONT to another location. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. Vertical Position This is the missing info, I know the screws are not positioned centrally on the vertical (e. but then I thought 80 Mbps is a very coincidental speed to be pegged to for a hardware fault…usually if the port is flapping or faulty the speed will be. Once the phone is working there is a dial tone and any calls made to the number cause the phone to ring (as you would expect!). Nevertheless, I bought an expensive replacement router, installed it. See if Ultrafast Full Fibre broadband is available where you are. The BBU is no longer fitted to new installs as it was only there to provide power for FVA. We’ll do what we can to help. LOS: Off: You have a working fibre connection: LOS: On: You have a fibre connection issue – check the fibre connection in the bottom of the ONT. At present Openreach’s “full fibre” network, which already. Essentially our rule book tells us to avoid working in lofts at all costs. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Caporegime. Fix broadband problems in my new home. Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. Openreach installs their new small ONT modem (no. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. So the mystery continues! If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. The original pilot started on 1st December 2022 and. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. The Huawei EchoLife HG8110H is a bridging-type ONT used in the Huawei all-optical access solution. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. I’d have done it myself too but unfortunately changing the ONT appears to be a little more involved. My FTTP has been down for 8 days, red LOS light on the ONT. Trace the cables around the house until they go in through the wall, the ONT will likely be on the other side of that wall. 45 Comments. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. But this is about to stop. The enclosure PON and LOS (left-hand lights) PON solid green. in missouri, when. At present Openreach is on the long journey. Solution:The Openreach engineer who connected up our fibre service the other day suggested that the BBU would provide backup power for only about an hour. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. FTTP is often termed ‘full fibre’ or ‘Gigabit broadband’. ClixRapidix. They replaced my FTTC copper wire overhead cable from house to telegraph pole. Restart your Openreach modem to fix connection problems. co. Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. This white box. Meanwhile, our fibre checker will let you know the best broadband option currently available at your address and you can find out more about the ‘ where and when ’ of our national build plans. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. He/she wouldn’t contact BT Wholesale, they have no involvement when it comes the ONT itself. Message 5 of 18. Sat watching tv/sky this evening. Following pressure from MPs and BT. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. Re: Ont power cable. Find out more. Thats why it always makes me laugh when I see people buying ONT’s on places like eBay. More options. By then everyone in the UK will need to have moved to a Digital Phone Line. You can, however, run trunking/conduit for the fibre to be pulled through. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. BT Smart Hub 2. Registered: 30-07-2007. Message 1 of 10. Openreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. So if the red ended cable is plugged directly from the ONT into the SH everything connects fine. Replace the cover, sliding to the right to close. In the case of new build each 30 premises passed share 2. At present both Openreach ( BT) and Virgin Media (Liberty Global) are engaged in a significant expansion and upgrade of their respective broadband networks. Check all cables are firmly plugged in. Everything then crashed. Reply. Openreach have finished fibre install to my street so looking to change from VirginMedia. At present existing speed tests can be setup in. 0800 671 045. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. Registered: 20-04-2016. It is carried over the BT 21CN optical core network and suitable Openreach access products. Start a chat with us to get yours. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. It also currently has an ONT box already installed which is lit up green. The trial, conducted at an Openreach testing facility in Ipswich, aimed to determine whether the new type of passive optical network (PON), dubbed 25G PON, can work seamlessly. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. Where you self-install the ONT, you will have control over when the equipment is installed. The launch doesn’t come as much of a surprise. If you opt for a Ultrafast Full Fibre broadband product, you’ll automatically get a digital phone line if you take a phone service. Step 1: Check your Hub. They stipulate that the loft must be boarded so that at no point are you any closer to 2m from the edge of a board. e. If there was a fault the original device would need to be put back into place as the first step in fault fixing. Try a new cable if needed. Re: Fibre 900 - Slow upstream - Need Openreach Engineer. able to mount either ONT option. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but. Double check all the cables are connected and haven’t come loose. Once that permission is granted, your address might be added to our plans. If you're moving home. But you will have heard of BT, BT Broadband. Restart your Openreach modem to fix connection problems. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. Life at Openreach Diversity and Inclusion Application process Opportunities About Overview Our company How we're led Our story Awards Where and when we're building Retiring the copper network Service providers News. 2Gbps and 1. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. Turn your broadband equipment off and then on again. Ok I think of the next alternative way, to avoid problems with a fiber cable I can't test before openreach would connect up in 1 or 3 years. The news won’t come as much of a. test@a. Learn why you need an Openreach Optical Network Terminator and what to do if you have a problem. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2. However if Openreach is unable to update the records or the template was not used then the appointment will go. However if Openreach is unable to update the records or the template was not used then the appointment will go. That’s why there are already more than 150 million of them in homes and businesses around the world. Popular FAQs. I connected it to my Sky router, i have sky Ultrafast Broadband FTTP, works no problem, however can i connect the X20 direct to the Open reach ONT and if so. I am wanting the fibre to feed the Openreach supplied ONT into my router, which is in the understairs cupboard. our products and services. Message 3 of 17 0 Kudos Reply. Just click on this link to view the Premitel Fibre Termination Point. Previously, Openreach was owned by BT. Landline. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. Wait until light turns solid green. If you're lucky, the following might work: 1. Today the first live subscriber has been connected via this platform. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. If you’ve got another broadband router, try connecting that. BT outages reported in the last 24 hours. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. Press and release the Reset button on the back of the Business Hub. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. Los light red on ONT fttp. 09 Mar 2023 01:38 PM. Some 3 million customers have also been connected (up from 2. Living in a rural area, not having a reliable internet connection made settling into a new home and accessing essential services tricky. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. That's why our purpose is as simple as it is ambitious: we connect for good. fast provider which is effectively an accelerat. Your ONT is working, your hub is connected, and you’re online. Sky help is of no use as it assumes the BT hub is working so says. co. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. the fibre run to the ONT). • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. This is used for most of the 160M and 1G services. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. More recently referred to as CST provision or CST repair. The house has an openreach ont which has been in use until the tenants moved out last week. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. Check that the other end of the broadband cable is correctly inserted into one of the ports on the Optical Network Terminator (ONT). That's the output power lead, remove it and power the. OK - thanks everyone for your replies. 1 Rating. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. If using a connection over copper, all four ports are available for LAN use. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If using FTTP, one is used for the ONT. set deco to router mode. 8m come September 2021 and then 20m by around 2025-30. The lights on your Fibre Connection Box let you know when everything's working as it should be and can tell you what's wrong if you're having problems with your connection. Does the fibre (FTTH) terminate with an ONT which I can attach my own router to? Essentially I would like to know; can I go with any ISP or do some (e. Scam calls. An ONT cannot be replaced unless you have a fibre fusing machine available at your beck and call! As I understand things an ONT is highly likely to fail as as there is little to break though I could of course be wrong. Use our online guides or contact us for help. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. co. The ONT enables you to get our fibre.